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Support

I want to talk to someone

You can email us at help@knowcopay.com or call us at 844.521.5042 M-F 8:30-5PM Eastern Time

Who is KnowCopay?

KnowCopay, or KnowCo, is located in Ohio. Our parent company has been in business for more than 20 years. KnowCo has hundreds of years combined experience in the medical supply industry.

Is the site secure?

The website itself uses 2048 bit encryption protected by Amazon.com. Your credit card information is stored at Authorize.net, an industry leader in credit card processing.

What blood glucose meter and test strips will I receive?

As of September 2016, all new orders receive an EasyMax NG blood glucose meter. The EasyMax NG is a next generation meter with features you expect, and some you probably wouldn’t. The test strips utilize FAD glucose dehydrogenase. Not to get overly technical, but this is the latest and greatest in blood glucose testing, read more here if you’re interested.

The EasyMax NG has been independently verified to meet, or exceed, FDA requirements for blood glucose testing.

How can the meter and strips be so inexpensive?

Our parent company is the sole distributor for the meter and strips we sell, this means we pass on our buying power to you, the patient.

I have too many strips and I don’t need my next shipment.

Within the My Account section just view your subscription and suspend, that will skip your next shipment.